Once the release is successfully deployed, early life support is provided. The Early life Support (ELS) helps to resolve operational & support issues that occur in the initial days after the deployment. The Release Manager must identify the team responsible to provide the ELS. During ELS, the team must help in resolving the operational and support issues quickly, centrally and locally, so that Users can avail the services effectively and efficiently for their business activities without any disruptions.

The success or failure of releases must be monitored and analyzed. In case of failures, the incidents occurred must be monitored and tracked to closure. Release Manager must analyze incidents to understand the business impact. The results and conclusions drawn from the analysis should be recorded and reviewed to identify opportunities for improvement. The schedule for future deployments must be communicated to the respective stakeholders of Incident Management or Change Management or Problem Management based on the nature of the issues.

During this verification task, the Release Manager must confirm that:

• The release has met its acceptance criteria
• All incidents, known errors and workarounds are documented, communicated and accepted by the Client
• Non-capability or performance issues do not exist
• Experiences and lessons learnt are captured
• Risks are identified and documented
• Client feedback on the release is obtained, analysed and taken up for actions.

Improvement suggestions received must be recorded and implemented for future releases.
On completion of all the verification activities, the Release Manager must be able to confirm the readiness of the new/changed service. All relevant stakeholders must be informed about the success of the release.